Return and Exchanges

Return and Exchanges Policy – SusieSimon.top

At SusieSimon.top, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return and exchange process. Please review the following guidelines for returns and exchanges:

1. Returns:

• You may return unused and unopened items within 30 days of delivery for a full refund. The item must be in its original packaging and accompanied by the original receipt or proof of purchase.
• To initiate a return, please contact us at [email protected] with your order number and reason for the return. We will provide you with a return shipping label and further instructions.

2. Exchanges:

• If you received a defective or damaged item, we will gladly exchange it for a new one. Please contact us at [email protected] within 7 days of delivery to request an exchange.
• To be eligible for an exchange, the item must be unused and in the same condition as when you received it. It must also be in its original packaging.

3. Refunds:

• Once your return is received and inspected, we will process your refund within 5-7 business days. The refund will be issued to the original method of payment used for the purchase.
• Please note that shipping costs are non-refundable, and the customer is responsible for return shipping expenses unless the return is due to an error on our part.

4. Exceptions:

• Some items may not be eligible for return or exchange due to hygiene reasons or if they are personalized or custom-made.
• Final sale items are also non-returnable and non-refundable.

5. Contact Us:

• If you have any questions or concerns about our return and exchange policy, please don’t hesitate to contact us at [email protected]. We are here to assist you and ensure your satisfaction with every purchase.